FAQ
Frequently asked questions
Quick answers about repairs, support, payments and how to reach us. Can’t find what you’re looking for? Just ask.
Mon–Thu 08:00–16:00 · Fri 08:00–15:00 · Alberton North, visits by appointment
Getting help
Where are you based and which areas do you serve?
CompFix is based in Alberton North (Cnr 6th Avenue & Hendrik Potgieter St, Alberton North, 1450). Onsite work covers Alberton and the surrounding areas, and remote support works anywhere with an internet connection.
How do I drop off my device?
Complete the online booking form first (Book In a Device), then drop your device off at our Alberton North office. Call or WhatsApp to let us know when you’re coming, so someone is there to receive it. If you’d like to hand it over to Julian in person, book an appointment, as he’s often out onsite with clients.
What are your business hours?
Monday to Thursday 08:00–16:00 and Friday 08:00–15:00.
Do you come to me, or do I bring my device in?
Both are possible, by appointment. Network and setup work is usually onsite, bigger repairs can be booked in at our Alberton North office, and many software problems can be fixed remotely. We’ll recommend the fastest option.
How does remote support work?
With your permission, we connect to your device over a secure connection. You can watch everything on screen, and the session ends when the work is done.
Why didn’t you answer my call?
During onsite visits, calls aren’t answered so that client gets full attention. Send a WhatsApp message with the details and you’ll get a reply between tasks.
Repairs & data
How much does a repair cost?
It depends on the fault. We diagnose first and confirm the cost before doing the work.
Will my files be safe?
Your data is handled with care and backed up first wherever possible. If a drive is already failing, we’ll explain honestly what can be recovered.
Can you build a custom computer or server?
Yes. Gaming, creative, business and server builds are specified around your needs and budget, then assembled, configured and tested.
Do you help with phones and tablets?
Yes: setup, troubleshooting, email, security and syncing with your other devices.
Business, plans & websites
What is the difference between a retainer and pay-as-you-go?
Retainer clients get priority access, guaranteed availability and planned maintenance. Pay-as-you-go clients are quoted per job and helped as availability allows.
Do you support small businesses?
Yes: remote and onsite support, networks, backups, documentation, servers and hardware supply.
Do you build and host websites?
Yes. CompFix designs, hosts and maintains websites and offers SEO, so one provider looks after your whole online presence.
Still have a question?
Call or WhatsApp 082 469 4575, or send a message and we’ll get back to you during business hours.
Already a client, or want to know more about us?