Repair booking form

Computer repair / upgrade form

Complete this form before dropping off your device. It replaces our paper repair form. A R450 diagnosis fee is payable upfront. After submitting, you’ll be directed to a secure payment link, or you can choose to pay cash at drop-off or collection.

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Mon–Thu 08:00–16:00 · Fri 08:00–15:00 · Alberton North, visits by appointment

Your details

Full name

This field is required.

Company (if applicable)

This field is required.

Email address

This field is required.

Cell number

This field is required.

Telephone (optional)

This field is required.

Warranty

Is the product under warranty?

Yes

Not sure

This field is required.

If yes: CompFix invoice number

This field is required.

If yes: date of purchase

This field is required.

I understand that if the product is not under warranty, or the fault is not due to a product defect, a charge of R395 per hour applies. If the product is under warranty but was not purchased from CompFix, CompFix is not responsible if the warranty is breached or lost due to repairs performed.

Please accept this condition to continue.

Device

Product description

This field is required.

Serial number

Usually on a sticker underneath or behind the device.

This field is required.

Fault description

This field is required.

Second device (if any): description, serial number and fault

Does the product switch on?

Yes

This field is required.

Are there marks or physical damage on the product?

Yes

This field is required.

Please describe any physical damage and/or marks

DAMAGE DISCLAIMER: CompFix cannot guarantee that there is no physical damage to the screen/display if the product cannot be switched on for inspection. Damaged screens/displays are not covered by a warranty.

Please accept this condition to continue.

Collection & general conditions

UNCOLLECTED/UNDELIVERED PRODUCTS: CompFix will keep any product, repaired or not, for a maximum period of 3 months from the date of notification to collect or deliver. Notification will be sent to the contact details provided, by SMS or email. If the product is not collected in time, it will be sold or destroyed.

Please accept this condition to continue.

All goods are handled at their respective owner’s risk, and while every reasonable precaution will be taken, CompFix accepts no responsibility for any item in any way. CompFix is not responsible for any information, data or software loss and reserves the right to format the computer’s hard disk drive (HDD) if needed. I have made backups of my important information. All upgrades and repairs are strictly COD/EFT. In the case of EFT, the product will not be delivered or released for collection until the funds reflect in CompFix’s account.

Please accept this condition to continue.

Drop-off or collection

Bring your device to our Alberton North office, or we can collect it from you. Collection carries a call-out fee of R350, which may vary depending on your location.

How will we get your device?

I'll drop it off at the CompFix office

Please collect it from me (R350 call-out fee)

This field is required.

Collection address

Only needed if you chose collection. Include the suburb and any access details (complex name, gate code).

If I choose collection, I agree to a call-out fee of R350, which may vary depending on my location and will be confirmed with me before collection. The call-out fee is charged in addition to the diagnosis fee.

Please accept this condition to continue.

Diagnosis fee & payment

A R450 diagnosis fee is payable upfront before any work starts. If we collect your device, the upfront amount is R800 (R450 diagnosis fee + R350 call-out fee). If you pay online, a secure Yoco payment link will appear after you submit this form. If you’d rather pay cash, choose that option and pay when your device is dropped off or collected.

How will you pay the upfront amount?

Online now (card or instant EFT via Yoco)

Cash when my device is dropped off or collected

This field is required.

I understand that the R450 diagnosis fee covers the initial diagnosis of my device and will be deducted from my final invoice. Any components needed are charged extra at current market and supplier prices, plus a R200 delivery fee when components are ordered, and any additional labour is charged at R395 per hour.

Please accept this condition to continue.

If I choose to pay cash, I agree that my device will not be released until the diagnosis fee and all outstanding amounts have been paid in full.

Please accept this condition to continue.

Signature

Typing your full name below is your electronic signature. It confirms that the information above is correct and that you accept the conditions on this form. The date and time are recorded automatically, and a copy is emailed to you.

Full name (electronic signature)

This field is required.

Your information is handled in line with POPIA and is only used to process your booking.